Introduction:

Gravity Academy is committed to providing clear, fair, and transparent policies regarding payment and refunds for its courses and programs. This policy ensures that all students understand their financial obligations and outlines the procedures for payment, refunds, and related circumstances.

1. Purpose:

This policy aims to:

Provide students with a straightforward overview of payment expectations, timelines, and methods.
Outline the refund procedures, eligibility, and timeline.
Foster trust and transparency in financial transactions between students and Gravity Academy.

2. Payment Terms:

Tuition and Fees: Students are responsible for the timely payment of all tuition and associated fees (e.g., registration, lab, and material fees) as stated in their course enrollment agreement.
Payment Options: Students may pay in full at the beginning of the semester or opt for a payment plan with installments. Installments may be monthly or quarterly, based on the student’s preference.
Payment Methods: Accepted payment methods include bank transfer, credit card, and approved online payment platforms. Payments are confirmed upon receipt, and students will receive a payment receipt.
Late Payments: Late payments may incur a fee after a specified grace period. Students with financial hardship are encouraged to contact the financial services office for assistance before the payment due date.

3. Refund Eligibility and Deadlines:

Full Refund: A full refund will be granted if a student withdraws from a course within the first two weeks of the semester or if the course is canceled by Gravity Academy.
Partial Refunds: Partial refunds are available for students who withdraw between weeks three and six of the semester. The refund amount is based on the portion of the course completed, with a decreasing refund scale as the semester progresses.
No Refund After Mid-Semester: After the mid-point of the semester, refunds are generally unavailable, as students are considered to have committed to the course’s full duration. Exceptions may be made in extraordinary circumstances (see Section 6).

4. Process for Withdrawal and Refund Requests:

Withdrawal Request: Students must formally withdraw from a course by submitting a withdrawal form to the registrar’s office, either in person or electronically, to initiate the refund process.
Refund Request Submission: Students seeking a refund must complete a refund request form, specifying the reason for withdrawal and attaching any relevant documentation.
Processing Time: Refunds will be processed within 30 days of approval. Refunds will be issued using the original payment method unless otherwise requested.

5. Special Circumstances for Refunds:

Medical Withdrawals: Students withdrawing due to medical reasons are eligible for a partial refund with documentation from a licensed healthcare provider. These refunds will be calculated based on the date of withdrawal and the specific case.
Family or Personal Emergencies: In cases of a family emergency or other personal issues that significantly impact the student’s ability to continue the course, a partial refund may be available. Documentation or proof may be required.
Military Service: Students called to active military duty will be eligible for a full or partial refund, depending on the timing of their departure.

6. Refund Appeals and Disputes:

Appeal Process: Students who feel their refund was unjustly denied may appeal the decision within 14 days by submitting an appeal letter and any supporting documents to the financial services office.
Resolution Timeline: Appeals will be reviewed within 14 business days, and the student will be notified of the final decision in writing.

7. Student Responsibility and Acknowledgment:

Policy Awareness: All students are required to read and understand this payment and refund policy before enrolling in courses. By enrolling, students agree to the terms and conditions outlined.
Consultation and Assistance: Students are encouraged to contact the financial services office with any questions or to discuss individual payment concerns to avoid complications.

8. Updates to the Policy:

Gravity Academy reserves the right to update this policy as necessary. Any changes will be communicated to students and applied to future payments and enrollments.